Delivering Happiness

Delivering Happiness
Author by: Tony Hsieh
Release: 2010-06-07
Editor: Grand Central Publishing
Pages: 272
ISBN: 044657631X
Language: un
Available :

SUMMARY:

#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. To learn more about the book, go to www.deliveringhappinessbook.com.

Delivering Happiness

Delivering Happiness
Author by: Tony Hsieh
Release: 2010-06-07
Editor: Business Plus
Pages: 253
ISBN: 0446563048
Language: un
Available :

SUMMARY:

The CEO of the successful online shoe retailer Zappos explains how he used the science of happiness to deliver contentment to his employees, customers, investors and vendors; how this led to stellar sales; and how his principles can be applied to other companies and entrepreneurs.

Delivering Happiness

Delivering Happiness
Author by: Tony Hsieh
Release: 2010-06-07
Editor: Hachette UK
Pages: 272
ISBN: 9780446576314
Language: en
Available :

SUMMARY:

Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller

Passion Purpose

Passion   Purpose
Author by: John Coleman,Daniel Gulati,W. Oliver Segovia
Release: 2012
Editor: Harvard Business Press
Pages: 296
ISBN: 9781422162668
Language: en
Available :

SUMMARY:

Provides an overview of the big issues in the business world today, with firsthand accounts from young leaders tasked with tackling these issues head on.

Delivering Happiness A Round Table Comic

Delivering Happiness   A Round Table Comic
Author by: Tony Hsieh,Rob Ten Pas
Release: 2012-03
Editor: Writers of the Round Table
Pages: 80
ISBN: 1610660242
Language: en
Available :

SUMMARY:

The CEO of the successful online shoe retailer Zappos explains, in graphic novel format, how he used the science of happiness to boost sales and deliver contentment to his employees, customers, investors, and vendors.

Workplace Wellness that Works

Workplace Wellness that Works
Author by: Laura Putnam
Release: 2015-06-08
Editor: John Wiley & Sons
Pages: 352
ISBN: 9781119055723
Language: en
Available :

SUMMARY:

A smarter framework for designing more effective workplacewellness programs Workplace Wellness That Works provides a freshperspective on how to promote employee well-being in the workplace.In addressing the interconnectivity between wellness andorganizational culture, this book shows you how to integratewellness into your existing employee development strategy in morecreative, humane, and effective ways. Based on the latest researchand backed by real-world examples and case studies, this guideprovides employers with the tools they need to start making adifference in their employees' health and happiness, and promotingan overall culture of well-being throughout the organization.You'll find concrete, actionable advice for tackling the massiveobstacle of behavioral change, and learn how to design andimplement an approach that can most benefit your organization. Promoting wellness is a good idea. Giving employees theinspiration and tools they need to make changes in their lifestylesis a great idea. But the billion-dollar question is: what dothey want, what do they need, and how do we implement programs tohelp them without causing more harm than good? WorkplaceWellness That Works shows you how to assess your organization'sneeds and craft a plan that actually benefits employees. Build an effective platform for well-being Empower employees to make better choices Design and deliver the strategy that your organizationneeds Drive quantifiable change through more creativeimplementation Today's worksite wellness industry represents a miasma ofcompeting trends, making it nearly impossible to come away withtangible solutions for real-world implementation. Harnessing abroader learning and development framework, Workplace WellnessThat Works skips the fads and shows you how to design a smarterstrategy that truly makes a difference in employees'lives—and your company's bottom line.

The Power of WOW

The Power of WOW
Author by: The Employees of Zappos.com
Release: 2019-10-22
Editor: BenBella Books
Pages: 329
ISBN: 9781948836821
Language: en
Available :

SUMMARY:

Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That’s the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh’s Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

The Kingdom of Happiness

The Kingdom of Happiness
Author by: Aimee Groth
Release: 2017-02-21
Editor: Simon and Schuster
Pages: 336
ISBN: 9781501129902
Language: en
Available :

SUMMARY:

"An inside look at the CEO of Zappos, Tony Hsieh, one of the most enigmatic and successful entrepreneurs of our time, and his quest to create his own version of utopia in the center of Las Vegas"--

Power Phone Scripts

Power Phone Scripts
Author by: Mike Brooks
Release: 2017-06-26
Editor: John Wiley & Sons
Pages: 304
ISBN: 9781119418078
Language: en
Available :

SUMMARY:

Start closing sales like top producers! Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with: “I wouldn’t be interested”? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they’ve thought about it and are just going to pass? If you’re in sales, then the question isn’t “Have you ever felt this way?”, but rather, “How often do you feel this way? Are you finally ready to learn how to confidently and effectively overcome these objections, stalls, and blow-offs? If so, Power Phone Scripts was written for you! Unlike other books on sales that tell you what you should do (like build value – hard to do when the prospect is hanging up on you!), Power Phone Scripts provides word-for-word scripts, phrases, questions, and comebacks that you can use on your very next call. Learn to overcome resistance, get through to the decision maker, and then, once you have him or her on the phone, make an instant connection and earn the right to have a meaningful conversation. You’ll be equipped with proven questions, conversation starters, and techniques to learn whether or not they are even right for your product or service, and, if they aren’t, who else in their company or another department might be. Power Phone Scripts is the sales manual you’ve been looking for: over 500 proven, current, and non-salesy phrases, rebuttals, questions, and conversation openers that will instantly make you sound more confident – just like the top producing sales pros do right now. Gone will be your call reluctance; gone will be your fear of calling prospects back for presentations and demos; gone will be the fear of asking for the sale at the end of your pitch! This practical guide is filled with effective scripts for prospecting, emailing, voice mails, closes, and tons of rebuttals to recurring objections you get like: “It costs too much” “We already have a vendor for that” “I’m going to need to think about it” “I need to talk to the boss or committee” and so many others… More than just phone scripts, this book provides practical, comprehensive guidance that every inside sales rep needs. Conquer concerns, provide answers, motivate action, and be the conduit between your prospect’s problems and your solution. Actionable, fun, and designed to work within the current sales environment, this invaluable guide is your ticket to the top of the leader board. With Power Phone Scripts, you will never be at a loss of what to say to a prospect or client. Communication is everything in sales, and being on top of your game is no longer enough when top producers are playing a different game altogether. You cannot achieve winning stats if you're not even on the field. If you're ready to join the big league, Power Phone Scripts is the playbook you need to win at inside sales.

The Happiness of Pursuit

The Happiness of Pursuit
Author by: Chris Guillebeau
Release: 2014-09-09
Editor: Harmony
Pages: 304
ISBN: 9780385348850
Language: en
Available :

SUMMARY:

A remarkable guide to the quests that give our lives meaning—and how to find your own—from the New York Times bestselling author of The $100 Startup and 100 Side Hustles “If you like complacency and mediocrity, do not read this book. It’s dangerously inspiring.”—A. J. Jacobs, author of The Know-It-All When he set out to visit all of the planet’s countries by age thirty-five, compulsive goal-seeker Chris Guillebeau never imagined that his journey’s biggest revelation would be how many people like himself exist—each pursuing a challenging quest. These quests are as diverse as humanity itself, involving exploration, the pursuit of athletic or artistic excellence, or battling against injustice and poverty. Everywhere that Chris visited he found ordinary people working toward extraordinary goals, making daily down payments on their dreams. These “questers” included a suburban mom pursuing a wildly ambitious culinary project, a DJ producing the world’s largest symphony, a young widower completing the tasks his wife would never accomplish—and scores of others writing themselves into the record books. The more Chris spoke with these strivers, the more he began to appreciate the direct link between questing and long-term happiness, and he was compelled to complete a comprehensive study of the phenomenon. In The Happiness of Pursuit, he draws on interviews with hundreds of questers, revealing their secret motivations, their selection criteria, the role played by friends and family, their tricks for solving logistics, and the importance of documentation. Equally fascinating is Chris’s examination of questing’s other side. What happens after the summit is climbed, the painting hung, the endurance record broken, the at-risk community saved? A book that challenges each of us to take control—to make our lives be about something while at the same time remaining clear-eyed about the commitment—The Happiness of Pursuit will inspire readers of every age and aspiration. It’s a playbook for making your life count. “The Happiness of Pursuit is smart, honest, and dangerous. Why dangerous? Because it is as practical as it is inspiring. You won’t just be daydreaming about your quest—you’ll be packing for it!”—Brené Brown, Ph.D., LMSW, author of Daring Greatly

Stumbling on Happiness

Stumbling on Happiness
Author by: Daniel Gilbert
Release: 2009-02-24
Editor: Vintage Canada
Pages: 336
ISBN: 9780307371362
Language: en
Available :

SUMMARY:

A smart and funny book by a prominent Harvard psychologist, which uses groundbreaking research and (often hilarious) anecdotes to show us why we’re so lousy at predicting what will make us happy – and what we can do about it. Most of us spend our lives steering ourselves toward the best of all possible futures, only to find that tomorrow rarely turns out as we had expected. Why? As Harvard psychologist Daniel Gilbert explains, when people try to imagine what the future will hold, they make some basic and consistent mistakes. Just as memory plays tricks on us when we try to look backward in time, so does imagination play tricks when we try to look forward. Using cutting-edge research, much of it original, Gilbert shakes, cajoles, persuades, tricks and jokes us into accepting the fact that happiness is not really what or where we thought it was. Among the unexpected questions he poses: Why are conjoined twins no less happy than the general population? When you go out to eat, is it better to order your favourite dish every time, or to try something new? If Ingrid Bergman hadn’t gotten on the plane at the end of Casablanca, would she and Bogey have been better off? Smart, witty, accessible and laugh-out-loud funny, Stumbling on Happiness brilliantly describes all that science has to tell us about the uniquely human ability to envision the future, and how likely we are to enjoy it when we get there.

Walking the Talk

Walking the Talk
Author by: Carolyn Taylor
Release: 2015-09-24
Editor: Random House
Pages: 416
ISBN: 9781473535855
Language: en
Available :

SUMMARY:

A new, fully revised edition. The culture of an organisation can mean the difference between success and failure. Leaders cast long shadows, and if you want to change the culture you have to walk the talk. This book shows you how. Walking the Talk covers everything from measuring corporate culture to changing people's behaviour (including your own) and describes in detail six archetypes of company culture: Achievement, Customer-Centric, One-Team, Innovative, People-First and Greater-Good. Packed with fascinating examples and case histories, and drawing extensively on Carolyn Taylor's twenty years' experience of building great cultures, it will give you the confidence to build a culture of success in your own organisation.

Summary Delivering Happiness

Summary  Delivering Happiness
Author by: BusinessNews Publishing
Release: 2014-10-14
Editor: Primento
Pages: 15
ISBN: 9782511017586
Language: en
Available :

SUMMARY:

The must-read summary of Tony Hsieh's book: "Delivering Happiness: A Path to Profits, Passion and Purpose". This complete summary of the ideas from Tony Hsieh's book "Delivering Happiness: A Path to Profits, Passion and Purpose" shows how everyone has the potential to become a successful entrepreneur with dedication and hard work. In his book, Hsieh explains the best practices of his own company, Zappos, and how it is important to create a customer-focused company that also provides a happy working environment for employees. This book is a must-read for any budding entrepreneur who wants to learn from the best in the business and start building their fortune. Added-value of this summary: • Save time • Understand the key concepts • Increase your business knowledge To learn more, read "Delivering Happiness" and find out how you can start focusing on other people's happiness to increase your own.

Nine Lies About Work

Nine Lies About Work
Author by: Marcus Buckingham,Ashley Goodall
Release: 2019-04-02
Editor: Harvard Business Press
Pages: 304
ISBN: 9781633696310
Language: en
Available :

SUMMARY:

Forget what you know about the world of work You crave feedback. Your organization's culture is the key to its success. Strategic planning is essential. Your competencies should be measured and your weaknesses shored up. Leadership is a thing. These may sound like basic truths of our work lives today. But actually, they're lies. As strengths guru and bestselling author Marcus Buckingham and Cisco Leadership and Team Intelligence head Ashley Goodall show in this provocative, inspiring book, there are some big lies--distortions, faulty assumptions, wrong thinking--that we encounter every time we show up for work. Nine lies, to be exact. They cause dysfunction and frustration, ultimately resulting in workplaces that are a pale shadow of what they could be. But there are those who can get past the lies and discover what's real. These freethinking leaders recognize the power and beauty of our individual uniqueness. They know that emergent patterns are more valuable than received wisdom and that evidence is more powerful than dogma. With engaging stories and incisive analysis, the authors reveal the essential truths that such freethinking leaders will recognize immediately: that it is the strength and cohesiveness of your team, not your company's culture, that matter most; that we should focus less on top-down planning and more on giving our people reliable, real-time intelligence; that rather than trying to align people's goals we should strive to align people's sense of purpose and meaning; that people don't want constant feedback, they want helpful attention. This is the real world of work, as it is and as it should be. Nine Lies About Work reveals the few core truths that will help you show just how good you are to those who truly rely on you.

Search Inside Yourself

Search Inside Yourself
Author by: Chade-Meng Tan,Daniel Goleman,Jon Kabat-Zinn
Release: 2012-04-24
Editor: Harper Collins
Pages: 288
ISBN: 9780062121424
Language: en
Available :

SUMMARY:

With Search Inside Yourself, Chade-Meng Tan, one of Google’s earliest engineers and personal growth pioneer, offers a proven method for enhancing mindfulness and emotional intelligence in life and work. Meng’s job is to teach Google’s best and brightest how to apply mindfulness techniques in the office and beyond; now, readers everywhere can get insider access to one of the most sought after classes in the country, a course in health, happiness and creativity that is improving the livelihood and productivity of those responsible for one of the most successful businesses in the world. With forewords by Daniel Goleman, author of the international bestseller Emotional Intelligence, and Jon Kabat-Zinn, renowned mindfulness expert and author of Coming To Our Senses, Meng’s Search Inside Yourself is an invaluable guide to achieving your own best potential.

Reinvent

Reinvent
Author by: Fred Hassan
Release: 2013-01-18
Editor: John Wiley & Sons
Pages: 224
ISBN: 9781118529898
Language: en
Available :

SUMMARY:

Leadership principles from a master of the business turnaround In Reinvent, renowned CEO and business leader Fred Hassan explains how to transform a struggling business into a raging success by reinventing the culture, attitude, and behaviors of organizations and people. Leaders who want to change cultures and individuals need a cool head, a clear vision, and a well-refined ability to inspire that change. Here, Hassan explains how a productive organizational culture leads to real success. The first part of the book focuses on how you, as a leader, can unleash your full powers by learning to be authentic, purposeful, and connected with your organization. The second part of the book focuses on groups, how to lead them, how to be a role model for the effort you expect, and how to keep winning and innovating. Taken together, these principles fuel smarter strategies, more effective execution, and better governance. Features practical, proven guidance appropriate for every business leader in any industry Ideal for corporate executives, managers, team leaders, human resources professionals, board members, and consultants Written by a renowned public speaker and former CEO known for turning around struggling companies Revealing how you can make culture your secret weapon, Reinvent is the perfect tool for business leaders in highly competitive industries.

Get Sh t Done

Get Sh t Done
Author by: Lauris Liberts,Startup Vitamins
Release: 2014-11-04
Editor: Penguin
Pages: 192
ISBN: 9780698194533
Language: en
Available :

SUMMARY:

Get Shit Done. Less meetings, more doing. Passion never fails. Startup Vitamins aims to provide doses of vitalizing support to startups to help them throughout their development. Posters are created to provide inspiration, reminding startups of key aspects to success while also offering a constant stream of other inspirational quotes on their blog. There’s rocket-fuelled insight from the pioneers of the Lean revolution, alongside timeless wisdom from Zuckerberg, Bezos and Jobs. For instance: “It takes time, it’s a grind. There are no shortcuts. You’ve got to grind and grind.” – Mark Cuban “Better to be right about the trend and wrong about the implementation, than the other way around.” – Aaron Levie, Box.net “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.” – Steve Jobs “Most people are searching for a path to success that is both easy and certain. Most paths are neither.” – Seth Godin “Don’t let people tell you your ideas won’t work. If you’re passionate about an idea that’s stuck in your head, find a way to build it so you can prove to yourself that it doesn’t work.” – Dennis Crowley, Foursquare Whenever you’re in search of inspiration and motivation, pick up this book. And then Get Shit Done.

The 1 Page Marketing Plan

The 1 Page Marketing Plan
Author by: Allan Dib
Release: 2018
Editor: Unknown
Pages: 228
ISBN: 1989025013
Language: en
Available :

SUMMARY:

"To build a successful business, you need to stop doing random acts of marketing and start following a reliable plan for rapid business growth. Traditionally, creating a marketing plan has been a difficult and time-consuming process, which is why it often doesn't get done. In The 1-Page Marketing Plan, serial entrepreneur and rebellious marketer Allan Dib reveals a marketing implementation breakthrough that makes creating a marketing plan simple and fast. It's literally a single page, divided up into nine squares. With it you'll be able to map out your own sophisticated marketing plan and go from zero to marketing hero. Whether you're just starting out or are an experienced entrepreneur, The 1-Page Marketing Plan is the easiest and fastest way to create a marketing plan that will propel your business growth"--

The Customer Rules

The Customer Rules
Author by: Lee Cockerell
Release: 2013-03-05
Editor: Currency
Pages: 208
ISBN: 9780770435615
Language: en
Available :

SUMMARY:

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

Get Lucky

Get Lucky
Author by: Thor Muller,Lane Becker
Release: 2012-03-09
Editor: John Wiley & Sons
Pages: 288
ISBN: 9781118276938
Language: en
Available :

SUMMARY:

A guide to getting luck on your side As the pace of change accelerates and the volume of informationexplodes, we're under great pressure to connect just in time withthe people and ideas we need to thrive. But we can no longer planour way to success—there will always be factors beyond ourcontrol. This uncertainty, however, cultivates one of today's keydrivers of success: serendipity. More than blind luck, serendipitycan produce quantifiable results: breakthrough ideas, relationshipsthat matter, effortless cooperation, synchronized market timing,and more. Get Lucky shows businesses how to succeed byfostering the conditions for serendipity to occur early andoften. Distills planned serendipity into eight key elements:preparedness, motion, activation, attraction, connection,commitment, porosity, and divergence Features stories of serendipity in action at well-knowncompanies including Avon, Target, Steelcase, Google, Facebook,Walmart, and more Written by serial entrepreneurs and cofounders of GetSatisfaction, a breakout platform for online customer servicecommunities with over 100,000 clients Planned serendipity is not an abstract, magical notion, but apractical skill. Get Lucky is the indispensable resource foranyone who wants to learn this skill and to make serendipity workfor them.